Privacy policy

Cart & Chill Privacy Policy
Last Updated: 17 June 2026

Welcome to Cart & Chill. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact our support team, or use any of our digital services.

By using Cart & Chill, you agree to the terms of this Privacy Policy.

  1. Scope of This Policy

This Privacy Policy applies to the Cart & Chill website, online store, customer support channels, and digital product services.

Cart & Chill provides digital products and online services, including but not limited to subscriptions, digital accounts, codes, gift cards, software, AI tools, creative tools, educational tools, and related online services.

  1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order or contact us, we may collect:

• Full name
• Email address
• Phone number / WhatsApp number
• Billing information, if applicable
• Order details
• Transaction ID or payment confirmation screenshot
• Customer support messages and communication history

B. Payment-Related Information

For manual payment verification, we may collect:

• Payment method name
• Transaction ID
• Payment screenshot
• Payment date and amount

Cart & Chill does not store full card details, mobile wallet PINs, passwords, or sensitive financial credentials.

C. Technical and Usage Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on website
• Click and interaction data
• Approximate location based on IP address
• Cookies and analytics data

D. Service-Related Information

To provide digital products and support, we may store limited service-related information such as order status, subscription validity, delivery notes, support records, and system logs.

  1. How We Collect Information

We collect information in the following ways:

• Directly from you when you place an order, create an account, submit payment information, or contact support
• Automatically through cookies, analytics tools, browser data, and website tracking technologies
• From payment or technology partners when required for order verification, fraud prevention, or service delivery

  1. How We Use Your Information

We use your information for the following purposes:

• To process and verify orders
• To confirm payments
• To deliver digital products through WhatsApp, email, or other approved channels
• To provide customer support
• To manage subscription validity and service access
• To prevent fraud, misuse, and unauthorized activity
• To improve our website, product offerings, and customer experience
• To send important order updates, service notices, and support messages
• To send promotional messages only when permitted or relevant
• To comply with legal, security, and business requirements

  1. Sharing of Information

Cart & Chill does not sell your personal information to third parties.

We may share limited information only when necessary with:

• Payment verification partners
• Website hosting and technology service providers
• Customer support tools
• Delivery or communication platforms
• Legal or regulatory authorities, if required by law

All third-party service providers are expected to use customer information only for the specific purpose of providing services to Cart & Chill.

  1. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember customer preferences
• Improve website performance
• Analyze website traffic
• Understand customer behavior
• Improve product recommendations and user experience

You may disable cookies from your browser settings. However, some website features may not work properly if cookies are disabled.

  1. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Secure website connection where available
• Limited access to customer data
• Internal access control
• Regular review of security practices
• Safe handling of order and payment verification information

However, no online system is completely risk-free. Customers are also responsible for keeping their own account, email, device, and payment information secure.

  1. Data Retention

We may retain customer information for as long as necessary to:

• Complete orders
• Provide customer support
• Maintain business records
• Prevent fraud or misuse
• Comply with legal or accounting requirements

When information is no longer required, we may delete, anonymize, or securely store it according to business and legal needs.

  1. Your Rights

Depending on applicable rules and circumstances, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact information
• Withdraw consent for promotional communication
• Request deletion of certain personal data, where applicable

To make a request, please contact our support team using the contact details below.

  1. Children’s Privacy

Cart & Chill is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent.

  1. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. Cart & Chill is not responsible for the privacy practices, content, policies, or actions of third-party websites or service providers.

Customers should review the privacy policies of third-party platforms before using them.

  1. Digital Product and Account Information

Some digital products may require account access, invitation links, activation codes, or subscription-related information. Customers must use delivered information responsibly and must not share, resell, misuse, or attempt unauthorized access to any service.

Cart & Chill may restrict or cancel support if misuse, fraud, abusive behavior, or violation of service terms is detected.

  1. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services after any update means you accept the revised Privacy Policy.

  1. Contact Us

For privacy-related questions, data requests, or customer support, please contact us:

Cart & Chill
Website: www.cartandchill.com
Email: support@cartandchill.com
Hotline: +8809697145755
WhatsApp Support: +8801622226024

Note: This Privacy Policy is prepared for general business and informational purposes. It is not legal advice. For specific legal compliance requirements, please consult a qualified legal professional.